Returns & Exchanges
We want you to love your Princess Polly fit, but if something isn't quite right, we offer easy returns within 30 days of delivery for a refund or store credit. Please ensure all items are in their original condition with tags attached to be eligible for processing.
Start Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Refund Method
Select between a refund to your original payment method or opt for a Princess Polly store credit to receive a bonus value on your next haul.
Pack and Label
Print your prepaid shipping label and securely pack your items in their original packaging, ensuring all original tags and liners are intact.
Drop It Off
Drop your package at the designated carrier location; once it reaches our warehouse and passes inspection, your refund or credit will be processed within 6-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing